FAQs
Is my information secure?
Security is very important to us, for that reason we use a secure platform and software that provides our customers and ourselves high level protection.
Do I need to have an account to place an order?
Yes you do. Getting registered we minimize fraud risks and we keep our clients information more secure.
How do I place a large order?
You can give us a call at (909)-391-8800 or email us through our Contact us page.
Why do I get charged tax for my online purchase?
The sales tax applied to your purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipped from and shipped to information in your specific order.
Which type of payment do you offer?
Debit and Credit cards.
When will my credit card be charged?
An initial authorization may appear as pending on your account. However, your credit card will be charged once we processed the order.
How do I get a copy of my invoice?
You can Login on your account and download your invoice as a PDF.
How do I cancel my order?
Contact customer service at (909)-391-8800 or send us an email to support@usdutygear.com.
How will my order be shipped?
All our orders will be shipped via USPS.
How long it takes for an order to be shipped?
Website orders usually ships within 21 days.
Do you ship internationally?
Only to distributors, but please let us know your needs by emailing us through our Contact us page.
If I can't find the product I'm looking for, will you be making it in the future?
Once in a while we receive requests for new products and new ideas. We have a development team in charge of these requests; they take the time to analyze them and let the customer know if it's possible to make it. As we say, "We are constantly looking for new ways to do things better, different and unique." Please let us know your ideas and needs by emailing us at sales@usdutygear.com. We will be glad to assist you.
For more information please email us at support@usdutygear.com, we will be glad to assist you.