Shipping & Returns
How to Return a product? 3 Easy steps.
1.- Please Sign In with your username and password.
2.- Click on the “Orders” link and choose the order you would like to return.
3.- Click on “Return Items?” link. Complete the 3 info boxes and submit your request. We will get back to you soon.
This policy only applies to products purchased directly from U.S. DUTY GEAR.
Returns must take place within 30 days of shipping your order. Custom made-to-order items and discontinued items are not returnable.
If you purchased your item from a dealer, please contact that dealer. For Warranty Returns, visit the Warranty page.
For more information please email us at [email protected], we will be glad to assist you.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.